Refund & Return Policy

Last updated: 13/01/2026

Thank you for shopping at exogrid.shop. We strive to ensure customer satisfaction and a transparent shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and in its original packaging

  • An unboxing video may be required as proof

Requests that do not meet these conditions may not be approved.

2. Non-Returnable Items

The following are not eligible for return or refund:

  • Products damaged due to misuse, negligence, or improper handling

  • Items returned without original packaging or accessories

  • Issues reported after 48 hours of delivery

  • Products marked as non-returnable on the product page

3. Refund Process

Once your return request is approved:

  • Refunds will be processed to the original payment method

  • Refund processing time is 5–7 business days after approval

  • Shipping and COD charges (if any) are non-refundable

4. Replacement

In case of damaged or defective products, we may offer a replacement instead of a refund, subject to product availability.

5. Order Cancellation

  • Orders can be cancelled before dispatch only

  • Once the order is shipped, cancellation requests will not be accepted

6. Contact Us

For any questions regarding refunds or returns, please contact us:

Trade Name: exogrid.shop
Owner: Sarika Vishal Chavhan
Email: exogridshop@gmail.com
Phone: 9665511915
Address: Sarika Vishal Chavhan, D/O Shankar Chavan, Belicha Pada, Waliv VTC, Vasai East, Vasai Sub-District, District Palghar, Maharashtra – 401208, India