Shipping Policy

Shipping Policy

Last updated: 13/01/2026

Thank you for shopping at exogrid.shop. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders are not processed or dispatched on Sundays or public holidays.

  • During high-demand periods, processing times may be slightly extended.

2. Shipping & Delivery Time

  • Estimated delivery time is 3–7 business days, depending on the delivery location.

  • Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen factors.

3. Shipping Charges

  • Shipping charges, if applicable, are clearly displayed at checkout.

  • Any additional charges such as Cash on Delivery (COD) fees will be mentioned before order confirmation.

4. Shipping Locations

  • We currently ship across India.

  • International shipping is not available at this time.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or email.

  • Customers can track their shipment using the provided tracking link.

6. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate shipping details.

  • exogrid.shop is not responsible for delays or non-delivery caused by incorrect or incomplete address information.

7. Damaged or Tampered Packages

  • If you receive a damaged or tampered package, please do not accept delivery.

  • If accepted, record an unboxing video and contact us within 48 hours of delivery for assistance.

8. Contact Us

For any shipping-related questions, please contact us:

Trade Name: exogrid.shop
Owner: Sarika Vishal Chavhan
Email: exogridshop@gmail.com
Phone: 9665511915
Address: Sarika Vishal Chavhan, D/O Shankar Chavan, Belicha Pada, Waliv VTC, Vasai East, Vasai Sub-District, District Palghar, Maharashtra – 401208, India